Polypane uses the Chromium rendering engine, the same one that powers Google Chrome and Microsoft Edge. This means
Polypane always shows a good representation of what the majority of your users will see.
The rendering engine version Polypane uses is frequently updated, around the same time Chrome and Edge update to
the new version of Chromium.
Which operating systems does Polypane run on?
Polypane runs on MacOS, Windows 10, Ubuntu and most other Linux environments. We advice having at least 4GB of ram available.
When does Polypane update?
Roughly every month, a new minor version of Polypane will be released with new features and bugfixes. Then, every three months, a new major version will be released that also includes a new version of the Chromium rendering engine.
Updates will be automatically downloaded in the background when using the application.
I didn't receive an e-mail with my license key
Our license keys are sent via email automatically seconds after requesting them, but might take up to 15 minutes to arrive
depending on your email provider. If you did not receive an email with your license key, please send us a message via the support page
and we'll help you out.
Yes, depending on your license you can activate Polypane on up to three devices, so you can test on multiple devices. Access will automatically
roll over to the most recently activated device.
Who processes Polypane Orders?
Our order process is conducted securely by our online reseller Paddle. Paddle is the Merchant of Record for
all our orders and they will invoice and charge you.
What is your refund policy?
Polypane has monthly and yearly plans. If you are on a yearly plan and forgot to cancel your subscription, please reach out to us within 7 days after the renewal date to discuss a refund. There are no refunds for the monthly plan, you must cancel before the monthly renewal date.
I have an Individual account, can I upgrade to a Business account?
Yes, you can upgrade your account from Individual to Business on the dashboard. You will be
upgraded to a Business license with the equivalent billing period (monthly or yearly). Please reach out for any other questions.
How does the trial work?
When you subscribe to Polypane you get immediate access to the full version, with a 14 day trial. After signing up, you won't be charged for those first 14 days. At the end of your trial you can decide whether you want to continue subscribing. We will send you an email three days before the trial ends to remind you.
How do I delete my account?
To delete your account, log into the dashboard and go to the subscription page. If you
have an active subscription this will be canceled too. If you do not have your own subscription, ask your business team owner.
How do I change my Polypane email address?
Unfortunately, this is not possible since Paddle doesn't allow us to change email addresses.
How do I cancel my subscription?
To cancel your subscription, log into the dashboard and go to the subscription page.